Support Game FAQs Bug Report Online Store Support General Inquiry Game FAQs Game FAQ SelectorSelect gameAll Steam GamesDragon Ball FighterZGranblue Fantasy: VersusGuilty Gear StriveQ: I need assistance with DRAGON BALL FighterZ A: Because this specific title is not published by Arc System Works America, our ability to assist with this game is limited. We suggest reaching out to Bandai Namco Entertainment America for DRAGON BALL FighterZ.Q: I need assistance with Granblue Fantasy: Versus A: Because this specific title is not published by Arc System Works America, our ability to assist with this game is limited. We suggest reaching out to XSEED Games for Granblue Fantasy: Versus.Q: I’m having trouble downloading the Guilty Gear -Strive- PS4 Dynamic theme! Where do I find it? A: The PlayStation 4 Dynamic Theme can be found only from the Guilty Gear -Strive- Main Menu. On the main menu, select “PlayStation Store,” and you should see the Dynamic Theme listed there. Once downloaded, the theme should be selectable from the themes on your PlayStation console! Q: I am missing my early purchase bonus, or bonus content from my Ultimate Edition version of Guilty Gear -Strive-. A: We apologize for the difficulty you are having receiving your content! If you have a North America copy, please reach out to our support team at [email protected] with your PSN ID, date of purchase, and code for the bonus content you attempted to redeem, if you have a physical copy. If you do not live in North America, please contact Bandai Namco EU for assistance.Q: I need assistance with a game on Steam A: For help with the Steam version of any of our titles, please use the following form to report the issue: https://www.arcsystemworks.jp/steam/en/contact.html Bug Report Contact InformationName(Required) First Last Email(Required) Enter Email Confirm Email Country/Region of residence(Required)Platform and GamePlatform(Required)Select platformNintendo SwitchPlayStation 4/5SteamXBox OneXBox Series X/SNintendo Switch Game(Required)Select your Nintendo Switch gameAlternate Jake Hunter: DAEDALUS The Awakening of Golden JazzBLAZBLUE CENTRALFICTION Special EditionBlazBlue: Cross Tag BattleChaos Code -New Sign of Catastrophe-Code ShifterDamascus Gear: Operation OsakaDouble Dragon IVDOUBLE DRAGON & Kunio-kun Retro Brawler BundleFamily Tennis SPGuilty GearGuilty Gear XX Accent Core Plus RInferno Climber: RebornKILL la KILL – IFKOWLOON HIGHSCHOOL CHRONICLEMononoke SlashdownOf Mice and Sand -REVISED-The MISSING: J.J. Macfield and the Island of MemoriesUNDER NIGHT IN-BIRTH II [Sys:Celes]World End SyndromePlayStation 4/5 Game(Required)Select your PlayStation 4/5 gameAlternate Jake Hunter: DAEDALUS The Awakening of Golden JazzBlazBlue: Cross Tag BattleCode ShifterDamascus Gear: Operation OsakaDouble Dragon IVDOUBLE DRAGON & Kunio-kun Retro Brawler BundleGuilty Gear -Strive-Inferno Climber: RebornKILL la KILL – IFOf Mice and Sand -REVISED-The MISSING: J.J. Macfield and the Island of MemoriesUNDER NIGHT IN-BIRTH II [Sys:Celes]World End SyndromeXbox One Game(Required)Select your XBox One gameCode ShifterDouble Dragon IVXBox Series X/S Game(Required)Select your XBox Series X/S gameGuilty Gear -Strive-Steam Game(Required)Select your Steam gameAlternate Jake Hunter: DAEDALUS The Awakening of Golden JazzArcana Heart 3 LOVE MAX!!!!!Arcana Heart 3 LOVEMAX SIXSTARS!!!!!! XTENDBattle Fantasia -Revised Edition-BlazBlue: Cross Tag BattleChaos Code -New Sign of Catastrophe-Code ShifterCube Creator XDamascus Gear: Operation Tokyo HDDouble Dragon IVGetsuei Gakuen -kou-Guilty GearGuilty Gear 2 -OVERTURE-Guilty Gear -Strive-Guilty Gear Xrd Revelator/REV2Guilty Gear Xrd -SIGN-Guilty Gear XX Accent Core Plus RInferno ClimberKILL la KILL -IFMelty Blood Actress Again Current CodeNeo ATLAS 1469New Frontier Days -Founding Pioneers-Of Mice and Sand -REVISED-River City Melee Mach!!ShephyStay Cool, Kobayashi-San!: A River City Ransom StoryThe MISSING: J.J. Macfield and the Island of MemoriesUNDER NIGHT IN-BIRTH Exe:LateUNDER NIGHT IN-BIRTH Exe:Late[cl-r]UNDER NIGHT IN-BIRTH II [Sys:Celes]Game format(Required) Digital Physical Bug DetailsCategory(Required)Select bug categoryInstallation/Update relatedBooting up the gameDuring GameplayNon-gameplay relatedOtherRate of occurance(Required)Select rate of bug occuranceHappened onceHappens 25% of the timeHappens 50% of the timeHappens 75% of the timeHappens all of the timeDate of occurance(Required) MM slash DD slash YYYY Time of occurence Hours : Minutes AM PM AM/PM Describe the bug(Required)Is the bug reproducible?(Required) Yes No List the steps to reproduce the bugLink to footage of the bug Upload a screenshot of the bugMax. file size: 4 MB.PC SpecificationsGenerate a Direct X Diagnostic Report (DxDiag) to collect information about your PC. Open The Run application Enter "dxdiag" in the dialog box and choose OK Select Save all information Save the .txt file to a folder of your choice Attach the file to this formOperating system(Required)Processor(Required)Graphics card(Required)Amount of RAM(Required)Anti-virus software(Required)Are you using a control pad or arcade stick?(Required) Yes No Pad/Stick model name/number(Required)Internet Connection(Required) Wired Wireless Upload your DxDiag fileMax. file size: 4 MB. Online Store Support Q: I need assistance with the Online Store A: For help with the Online Store, please use the following link to report the issue: [email protected] General Inquiry Name(Required) First Last Email(Required) Enter Email Confirm Email Region(Required)North AmericaSouth AmericaEuropeOtherSubjectMessageUntitledFirst ChoiceSecond ChoiceThird Choice