Last Updated: February 28, 2013
- What types of information does Arc System Works USA collect and how will it be used?
- What happens if I refuse to provide my personally identifiable information to Arc System Works USA?
- Who is collecting my personally identifiable information?
- With whom does Arc System Works USA share my personally identifiable information?
- What is Arc System Works USA’s policy regarding children?
- What is Arc System Works USA’s policy regarding links to third party sites?
- Can I choose how my personally identifiable information is used?
- How can I access my personally identifiable information?
- Your California privacy rights
- What safeguards does Arc System Works USA use to protect my personally identifiable information?
- How do I ask a question or submit a complaint?
What types of information does Arc System Works USA collect and how will it be used?
Arc System Works USA may collect information about you when you use the Sites or our products or services, or when you otherwise provide personally identifiable information to us. For example, we may obtain personally identifiable information through: (1) “community” registration (e.g., registration for online games or tournaments, to participate in forums or chat rooms, to receive ongoing marketing or other information, etc.); (2) product registration; (3) email correspondence with product support/customer service; (4) polls or surveys; (5) E-Cards or “Send-to-a-Friend” emails; (6) the Social Media Pages; (7) software applications that we make available through the Social Media Pages and/or mobile services/application; and/or (8) information submitted in a business capacity (e.g., resumes). The types of information that may be requested for each activity and the way the information may be used are detailed below.
§ Community Registration
If you choose to register on the Sites, you will be required to provide your first and last name, city, state, zip code, country of residence, email address, date of birth, age, occupation and a user name and password. In addition, you may be asked to provide other information, such as your phone number, the provision of which is optional. The information that you submit during registration will: (a) make up your profile; (b) allow you to use our message board and participate in other activities on the Sites (e.g., contests and sweepstakes, or game-specific events); and (3) allow us to send you, via email, news about products, features and enhancements, special offers, upgrade opportunities, and contents and events of interest.
Please note that the information (e.g., email address, username, occupation, and interests) contained in your profile (i.e., that you provide when registering) may be viewable to other users of Arc System Works USA’s message board. We cannot and do not guarantee that this information will be kept confidential or private. If you choose, you may omit from your profile certain information that you do not want the public to see by leaving such information blank at the time of registration, or choosing to make your email address not accessible via such message boards.
§ Product Registration
To register a Arc System Works USA product on the Sites, you will be required to submit your first and last name, city, state, zip code, country of residence, email address, date of birth, age and occupation. You may also be asked to provide your phone number and answer demographic questions relating to your age, information about the product you purchased, the type of console you own, and the types of games you enjoy playing. The information that you submit during product registration will entitle you to limited warranty protection and technical support. Unless you opt out at the time of registration, we may also use your registration information to send you, via email, news about products, features and enhancements, special offers, upgrade opportunities, and contents and events of interest. You may also choose to opt out at any time from receiving these messages, as described below.
§ Customer Support
Arc System Works USA may collect, use and store personally identifiable information that you voluntarily submit to us via email or other means when contacting Arc System Works USA customer service or support. For example, we may provide on the Sites a link through which an online visitor can send e-mail to customer service addressing any issue a user encounters with a Arc System Works USA product. Your email address and any personally identifiable information you choose to provide in the body of such email is used by Arc System Works USA for purposes of addressing and responding to your question. Although most e-mail messages are deleted immediately after they are responded to, in certain cases, hard copies or data from certain e-mail correspondence may be kept on file for security or other business purposes, and even deleted emails may remain archived or in system backups. Any such copy or data will be stored in a secure location, and information from these messages will not be used for marketing purposes. Any email addresses collected from you during the use of the E-Cards or “Send-to-a-Friend” email feature on any Site are not retained by Arc System Works USA, and are only used to send a one-time email notification on your behalf.
From time to time, we may ask you for your opinion about certain matters in the form of online or offline polls or surveys, including your opinion with respect to our games or other products and services. Your responses to these polls help us provide products and services of interest to you. While we may ask for certain demographic or other information in connection with such polls or surveys to allow us to better interpret the results, we do not request personally identifiable information, such as your name, in connection with these polls or surveys.
§ Social Media Pages
§ Mobile Services and Applications
§ Candidates for Employment
§ Passive Collection
As noted below, (see “Does Arc System Works USA use cookie, track IP addresses or use other passive means to collect information?”), we use certain passive means to collect information regarding visitors to the Sites, Sites traffic patterns and Sites usage. Unless noted otherwise, we may share, use and disclose such information, as well as aggregated information or other non-personal information, for any purpose in our discretion.
§ Other Uses of Personally Identifiable Information
We may also use your personally identifiable and demographic information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs. From time to time, we are approached by third-party companies and organizations that provide products or services that we believe may be of interest to you. To extend these products or services to you, we may use your personally identifiable information to send out notices on their behalf. We strive to limit the notices and communications to those that we think you would appreciate receiving.
Your personally identifiable information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Sites, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than in your country.
No matter what method we use to collect information and no matter how we use that information, we seek only to collect the information that we believe is reasonably necessary to fulfill your requests and our legitimate business objectives.
What happens if I refuse to provide my personally identifiable information to Arc System Works USA?
If you choose not to submit personally identifiable information when requested, you may not be able to participate in certain activities on the Sites which may considerably limit the services we can provide you. For example, if you refuse to provide your email address when registering, you will not be able to use our message boards.
Third Party Cookies
We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use the Sites. To do this, we use Web beacons and cookies provided by our marketing company on the Sites. We may collect the following types of information through such third party cookies: the activity of the Sites’ visitors’ browsers when the visitors are viewing the Sites; the website path of visitors; the time visitors come to the Sites; and product codes and pricing information for merchandise that visitors purchase via the Sites. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from the Sites on our behalf, we control how that data may and may not be used.
While you are browsing the Sites, Arc System Works USA automatically collects your IP address and your activity while using the Sites. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Arc System Works USA also collects information in the form of log files that record activity on the Sites, including how many “hits” a particular web page is getting (a.k.a. “click-through data”). For example, log file entries are generated every time a visitor clicks an image on the Sites. These entries enable Arc System Works USA to assess overall site activity, track interest in particular portions of the Sites, troubleshoot technical concerns, and identify the type of browser you are using. We may also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you. Log files are used internally only.
Who is collecting my personally identifiable information?
The information that you disclose to us while visiting any of the Sites or by downloading a mobile application is collected by Arc System Works USA, a third party service provider or one of its vendors on Arc System Works USA’s behalf, and is used in the manner specified above. PLEASE BE AWARE THAT CERTAIN INFORMATION THAT YOU MAY DISCLOSE ON THE SOCIAL MEDIA PAGES IS DISCLOSED TO (AND/OR COLLECTED BY) THE APPLICABLE SOCIAL MEDIA SITE, AND NOT BY Arc System Works USA OR ON Arc System Works USA’S BEHALF. SIMILARLY, CERTAIN INFORMATION THAT YOU MAY DISCLOSE IN THE MOBILE APPLICATIONS IS DISCLOSED TO (AND/OR COLLECTED BY) THE APPLICABLE MOBILE SERVICE PROVIDER AND/OR APPLICATION DOWNLOAD PORTAL (I.E., APPLE AND/OR GOOGLE). WE ARE NOT RESPONSIBLE FOR THE DATA COLLECTION, USAGE AND DISCLOSURE POLICIES AND PRACTICES OF SUCH SOCIAL MEDIA SITES AND THIRD PARTY SERVICE PROVIDERS, INCLUDING WITHOUT LIMITATION THE USE OF ANY INFORMATION THAT YOU DISCLOSE TO SUCH SOCIAL MEDIA SITES (OR THAT SUCH SOCIAL MEDIA SITES COLLECT) OR THIRD PARTY SERVICE PROVIDER THROUGH OR IN CONNECTION WITH THE SOCIAL MEDIA PAGES OR THIRD PARTY SERVICE PROVIDER SERVICES (E.G., GAME CENTER).
With whom does Arc System Works USA share my personally identifiable information?
From time to time, Arc System Works USA may share your personally identifiable information with its third-party service providers and/or licensors, to enable them to provide services in connection with the operation, maintenance and/or support of the Arc System Works USA Sites. Such services may include, without limitation, message board operation, email delivery, product registration, storage, website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT support, customer support, credit card processing and web site auditing.
We may use and disclose the information we maintain, including personally identifiable information, (a) when required to do so by law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from a law enforcement agency or public or government authority, including outside your country of residence; (d) to enforce our terms and conditions; (d) to protect the rights, property, or safety of Arc System Works USA, our customers, users of the Sites or others; and (e) to allow us to pursue available remedies or limit the damages that we may sustain.
In addition, Arc System Works USA may disclose personally identifiable information and other information we obtain from you to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock.
What is Arc System Works USA’s policy regarding children?
Arc System Works USA does not permit children under 13 years of age to become registered users of the Sites, and we do not collect information from children through the Sites. By using any portion of the Sites, you represent that you are not under 13 years of age.
What is Arc System Works USA’s policy regarding links to third party sites?
You should be aware that while you are on the Sites, Arc System Works USA may reference or provide links to third party sites. Arc System Works USA does not control, nor are we responsible for, the privacy policies or information practices of such third parties or their websites. Because we cannot guarantee that the privacy policies of such third party websites meet our high standards and the requirements of the ESRB Privacy Online Program, we recommend that you read the privacy policies posted on these sites before you submit any personally identifiable information via such third party sites.
Can I choose how my personally identifiable information is used?
If you do not want Arc System Works USA to send you marketing communications and/or if you prefer not to have Arc System Works USA share your personally identifiable information with its affiliates for their direct marketing purposes, please contact us, at any time, via e-mail at email@example.com
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt out of receiving marketing-related messages from us, we may still send you important administrative messages as permitted by applicable law.
How can I access my personally identifiable information?
We strive to maintain the accuracy of any personally identifiable information that may be collected from you on the Sites, and will use our commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. It is your responsibility to ensure that such information is accurate, complete and up-to-date. If you have registered to use the message board on certain of the Sites and wish to update your profile, you may do so online by visiting the “profile” section found at each game forum on certain of the Sites. You may be required to submit your login name and password before you can access your profile information.
If you wish to review, update, or delete any other personally identifiable information that we may have collected about you, please contact us via e-mail at firstname.lastname@example.org, or by regular mail at:
Arc System Works USA
Your California Privacy Rights
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personally identifiable information to third parties for direct marketing purposes. For inquires regarding our disclosure policy, please write us:
Arc System Works USA
What safeguards does Arc System Works USA use to protect my personally identifiable information?
Arc System Works USA maintains appropriate safeguards that ensure the security, integrity and privacy of the personally identifiable information we collect from our users. Personally identifiable information collected by Arc System Works USA is stored in secure operating environments that are not available to the public and is only accessible by authorized employees. We also have security measures in place to protect the loss, misuse and alteration of the information under our control (i.e., maintain data quality). Before we allow users of the Sites to access their personally identifiable information, for example, we verify their identity by prompting them to submit information such as their login name and password.
Nonetheless, please be aware that Internet data transmission is not always secure and we cannot warrant or guarantee that information you transmit utilizing the Sites is secure. Because security is important to both Arc System Works USA and you, we will always make reasonable efforts to ensure the security of our systems.
How do I ask a question or file a complaint?
Arc System Works America, Inc.
655 Deep Valley Drive, 325B
Rolling Hills Estates, CA 90274
Arc System Works USA